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Sober Living

FAQ

Starting treatment

How do I get started?

Call or text Renovia Behavioral Health at 833-813-HELP. We listen and gather some basic information, and nothing has to be decided on that call. Before your first visit, we collect your background so your time with us is focused on you.

Yes. You can text 833-813-HELP at any time. During business hours, a member of our team replies. After hours, an automated assistant answers right away and passes your message to the team, who follow up the next business day. If you are in crisis, call or text 988 at any time, or call 911.
While each case varies, generally you can start treatment within 24 hours. The team walks you through what to expect on your first call.
Plan on a full day at the Wilmington, NC facility. A clinician reviews your substance use history, your mental health, any risk of withdrawal, and all six ASAM dimensions, the national standard for matching people to the right level of care. Depending on when you arrive and your level of care, you may join group that same day or the next.

Programs and care

What is the difference between PHP and IOP?
Both are outpatient, and the difference is how much of your week they take. PHP runs five days a week for five hours a day. IOP runs Monday, Wednesday, and Friday for three hours a day. Both include group and individual therapy. After your assessment, we recommend the level that fits your needs and talk it through with you, including your work, school, and family life. Your team meets every week to review your progress, and if your needs change, your plan changes with you.
Most of your day is spent in small-group therapy, in the group that fits you best, with individual therapy alongside it. PHP runs five hours a day, five days a week. The day opens with breakfast and group starts at 9:00, with breaks through the day. IOP runs three hours on Monday, Wednesday, and Friday. Breakfast or lunch is provided for PHP and IOP clients, depending on your schedule, and fresh coffee and snacks are always out. You keep your phone and your connection to the outside world the whole time.
Renovia Behavioral Health treats substance use disorders in adults eighteen and older, including alcohol, fentanyl, opioids, heroin, methamphetamine, cocaine, benzodiazepines, prescription stimulants, kratom, and marijuana, along with the mental health conditions that often travel with them, including anxiety, depression, and trauma.
Renovia Behavioral Health uses a variety of evidence-based treatments and approaches. These include individual therapy using cognitive behavioral therapy, dialectical behavior therapy, and motivational interviewing, EMDR for trauma, group therapy, peer support, and art therapy led by a certified art therapist. Your clinical team meets every week to review your plan and adjusts it as your needs change.
No. Renovia Behavioral Health follows evidence-based therapies and welcomes every path to recovery. Whatever supports yours is respected, and nothing specific is required to receive care. We are small enough to change course when you need us to.
If you need detox or inpatient care first, Renovia Behavioral Health will connect you with a trusted local provider and stay in touch, so there is a clear path back when you are ready to step down. At launch we provide PHP, IOP, and independent housing through Renovia Sober Living.

Paying for care

Do you take insurance?
At launch we work with private insurance on an out-of-network basis and accept self-pay. Veterans' care is billed through TRICARE. Medicaid and Medicare are not accepted yet. Many private plans cover a meaningful share of out-of-network outpatient care, and the team runs a benefits check to find your real numbers.

It depends on your level of care and your plan, so we run a benefits check and give you real numbers before you commit. Self-pay is welcome and payment plans are available for a high deductible.

Yes. Veterans are one of the groups Renovia Behavioral Health was built to serve, and veterans' care is billed through TRICARE.

Privacy and daily life

Who finds out that I am in treatment?
No one, unless you say so in writing. Substance use treatment records are covered by federal privacy rules written specifically for this kind of care. We do not contact your employer, your school, or your family without your written permission. Documentation for an employer, a licensing board, or a court is released only with your signature.At launch we work with private insurance on an out-of-network basis and accept self-pay. Veterans’ care is billed through TRICARE. Medicaid and Medicare are not accepted yet. Many private plans cover a meaningful share of out-of-network outpatient care, and the team runs a benefits check to find your real numbers.
For many people, yes. IOP runs three hours on Monday, Wednesday, and Friday, which leaves real room for a job or classes. PHP is five hours a day, five days a week, and usually means time away from work at the start. If you qualify for PHP, our team can talk with you about FMLA leave and help with the paperwork. For college students, we try to work around your current class schedule, or recommend a class load you can manage alongside treatment. Staying in even one class makes it much easier to catch up after treatment than having to reapply.

Not yet. At opening, programming runs during the day, Monday through Friday. We will add programming options as the need grows.

Families and housing

How do I help someone who will not get help?
You cannot force another adult into readiness, but you do not have to wait for them to make the first call. You can contact Renovia Behavioral Health yourself and get the options sorted in advance,so a clear path is ready when they become willing.
You can live at home, or at Renovia Sober Living, apartment-style sober housing about three miles from the outpatient facility. Residents get rides to and from treatment, with check-ins every morning and every night.