Not yet accepting clients. Please call or text for more information.
Not yet accepting clients. Please call or text for more information.
Effective date: September 30, 2026
Reaching out for help with substance use takes courage. We know you may not want anyone to know you visited this website. Here is what we promise:
The rest of this policy explains the details.
This policy covers the website for Renovia Behavioral Health, LLC (“Renovia Behavioral Health,” “we,” or “us”), located in Wilmington, NC, at www.renoviabh.com. It explains what information we collect through this website, how we use it, and the choices you have. Renovia Sober Living has its own website and its own privacy policy.
We use Google Analytics to understand how visitors use our website, such as which pages are visited and how people find us. Google Analytics uses cookies to collect information like your browser type, device type, general location, and the pages you visit. We have set it up so that it does not collect anything you type into our forms or messages. We have also turned off Google’s advertising features, so your visit is not used to show you ads.
Our web host and security provider also process your IP address to keep the site running and protect it from attacks.
You can opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout. You can also block cookies in your browser settings. Our website will still work.
We use your information to:
We share information only with companies that help us run our services, such as our website host, our secure patient records and intake system, and our text messaging provider. These companies may only use your information to provide their services to us. They are required by contract to keep it private and secure.
We may also share information when the law requires it, such as in response to a valid court order, or to protect someone’s life in an emergency.
We never sell your information. We never share it with advertisers, data brokers, or social media companies.
If you give us your mobile number and agree to receive texts, we will text you about your inquiry and next steps. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts. Reply HELP for help.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging consent and phone numbers collected for texting will not be shared with any third party.
If you become a patient, your treatment records are protected by federal privacy laws. These include HIPAA and a special federal law for substance use disorder records called 42 CFR Part 2. Part 2 gives extra protection to information about substance use treatment. Our Notice of Privacy Practices explains how we protect your health information and describes your rights.
We use secure connections, limited staff access, and trusted vendors to protect your information. No website or internet connection is completely secure. We cannot promise perfect security, but we take it seriously and review our protections regularly. If a security incident affects your information, we will notify you as the law requires.
We keep information only as long as we need it to respond to you, provide services, or meet legal requirements. Then we delete it or keep it in a form that cannot identify you.
You can ask us to:
Renovia Behavioral Health, LLC 1906 Meeting Court Wilmington, NC 28401
Phone or text: (833) 813-4357 (TTY users dial 711)
Email: [email protected]
